Last Updated: 10 October 2026
Welcome to Nemuva Foods. These Terms & Conditions govern your use of our website and the purchase of Makhana and other products directly from Nemuva Foods.
By using our website or purchasing our products, you agree to these terms, subject to applicable law.
1. About Nemuva Foods
Nemuva Foods is a food business focused on supplying Makhana and other selected products to customers, including retail and wholesale buyers.
Business Name: Nemuva Foods
Website: https://nemuvafoods.com/
Email: sales@nemuvafoods.com
Grievance Email: nemuvafoods@gmail.com
Phone: +91 9108769331
WhatsApp: +91 9353476669
Business Address:
H/O Arun Shukla,
North to Nitibag Colony, Adarsh Vihar Colony,
Landmark: Veena Vihar Apartment,
P.O. BV College, Jagdeopath, Bailey Road,
Patna, Bihar – 800014, India.
2. Website Use
Our website provides information about Nemuva Foods, our products, and our business.
Visitors agree not to misuse the website, attempt unauthorized access, introduce malicious software, or use our content and brand assets without permission.
We may update website content, product information, or availability as our business evolves.
3. Product Information
We make reasonable efforts to provide accurate product descriptions and information.
As Makhana is an agricultural food product, natural variations in size, shape, colour, texture, and appearance may occur due to sourcing, harvesting, processing, and grading.
Customers may contact us to confirm product specifications, availability, packaging, and other details before placing an order.
Product information and representations will remain subject to applicable food-safety, labelling, and consumer-protection requirements.
4. Orders, Pricing & Payments
Nemuva currently accepts enquiries and orders through phone calls, direct interactions, market visits, and other agreed sales arrangements.
Before an order is finalized, the customer and Nemuva should confirm the product quantity, price, applicable taxes, payment terms, and delivery arrangements.
Prices, product availability, and commercial terms may vary depending on the product, quantity, and order requirements. Any agreed price and terms for a confirmed order will be handled in accordance with the applicable agreement and law.
Customers are responsible for providing accurate contact and delivery information.
5. Shipping & Delivery
Delivery timelines depend on product availability, order quantity, delivery location, and transportation arrangements.
Any applicable delivery or transportation charges will be communicated and agreed upon before the order is finalized.
For bulk and wholesale orders, dispatch timelines, quantities, payment terms, and delivery arrangements may be agreed upon separately.
For further details, please refer to our Shipping, Return & Refund Policy.
Policy URL: https://nemuvafoods.com/shipping-refund-returns/
6. Returns, Replacements & Refunds
For food safety and hygiene reasons, returns and exchanges are generally not accepted for Makhana products delivered in good condition and in accordance with the confirmed order.
However, customers may contact us if a product is damaged, expired, incorrect, defective, or does not conform to the confirmed order.
Requests will be reviewed individually, and an appropriate replacement, refund, or other remedy will be provided where applicable under our policy and applicable law.
Please refer to our Shipping, Return & Refund Policy for further information.
7. Bulk & Wholesale Orders
Nemuva accepts bulk and wholesale enquiries subject to product availability and agreed commercial terms.
Before confirming a bulk order, customers should verify:
- Product specifications and quantity
- Pricing and applicable taxes
- Transportation and delivery charges
- Payment terms
- Dispatch and delivery timelines
- Any agreed cancellation or special order conditions
Any specific commercial arrangements should be recorded in writing to avoid misunderstandings. All arrangements remain subject to applicable law.
For wholesale enquiries, contact sales@nemuvafoods.com or call +91 9108769331.
8. Intellectual Property
The Nemuva name, logo, product photographs, website content, graphics, and other brand assets are owned by, licensed to, or used with permission by Nemuva Foods, as applicable.
These materials must not be copied, reproduced, modified, distributed, or used for commercial purposes without appropriate authorization.
9. Third-Party Links
Our website may contain links to third-party websites or social media platforms for customer convenience.
Nemuva Foods does not control the content or privacy practices of external websites. Visitors should review the applicable terms and privacy policies of those services.
10. Limitation of Liability
Nemuva Foods will take reasonable steps to provide accurate website information and fulfil confirmed orders as agreed.
To the extent permitted by applicable law, Nemuva Foods shall not be liable for losses arising from circumstances beyond its reasonable control, including transportation disruptions, natural events, or third-party service interruptions.
Nothing in these terms excludes or limits any liability, consumer rights, or remedies that cannot lawfully be excluded or limited under applicable law.
11. Privacy
We may collect and use personal information provided during customer enquiries, order confirmation, delivery, and customer support.
Please refer to our Privacy Policy for information about how personal information is handled.
Privacy Policy URL: /privacy-policy/
12. Governing Law
These Terms & Conditions are governed by the applicable laws of India.
Any dispute will be handled by a competent court or authority in accordance with applicable law. Nothing in these terms restricts any mandatory consumer remedies or jurisdictional rights available under Indian law.
13. Changes to These Terms
Nemuva Foods may update these Terms & Conditions when necessary to reflect changes in our business, products, website, or applicable legal requirements.
The revised version will be published on this page with an updated effective date. Changes will be subject to applicable law and will not remove rights already available to customers.
14. Contact Us
For questions about these Terms & Conditions, our products, orders, delivery, or wholesale enquiries, please contact us.
Nemuva Foods
Email: sales@nemuvafoods.com
Grievance Email: nemuvafoods@gmail.com
Phone: +91 9108769331
WhatsApp: +91 9353476669
Business Address:
H/O Arun Shukla,
North to Nitibag Colony, Adarsh Vihar Colony,
Landmark: Veena Vihar Apartment,
P.O. BV College, Jagdeopath, Bailey Road,
Patna, Bihar – 800014, India.
Office Hours:
- Monday–Saturday: 10:00 AM–7:00 PM
- Sunday: Open
For order-related enquiries, please provide your order details and contact information so that we can assist you efficiently.
Thank you for choosing Nemuva Foods.
