Last Updated: 10 October 2026
Nemuva Foods respects your privacy and handles your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, or place an order.
It should be read together with our Terms & Conditions and Shipping, Return & Refund Policy.
1. About Nemuva Foods
Nemuva Foods is a food business supplying Makhana and other selected products to retail and wholesale customers.
“We”, “us”, and “our” mean Nemuva Foods. “You” means any person or business using our website or services.
Our contact details are in Section 13.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: name, phone number, email address, and billing and delivery addresses.
- Order information: products, quantity, order date, delivery and billing details, payment status, and any return, replacement, or refund details.
- Communications: what you share with us by phone, email, WhatsApp, contact forms, or social media.
- Website information: technical details such as IP address, browser, device type, pages visited, and time of access, where such tools are used on our website.
We collect this information directly from you, automatically when you browse our website, and from delivery partners and service providers that support our operations.
3. How We Use Your Information
We use personal information to:
- Process and fulfil orders, arrange delivery, and share order updates
- Handle returns, replacements, and refunds
- Respond to enquiries and provide customer support
- Improve our website, products, and service
- Prevent fraud and keep our website and business secure
- Meet legal, tax, accounting, and regulatory requirements
We send promotional messages only where you have agreed to receive them. You can opt out at any time by contacting us. We will still send essential messages about your orders.
4. Cookies
Our website may use cookies and similar technologies to run the website, remember preferences, and understand how it is used.
You can control cookies through your browser settings. Disabling some cookies may affect how the website works.
5. How We Share Information
Nemuva Foods does not sell your personal information. We share it only where needed:
- Delivery partners: your name, phone number, and delivery address, so your order can reach you.
- Payment and banking providers: details needed to complete a transaction.
- Technology providers: website hosting, email, messaging, analytics, and security services.
- Authorities: government bodies, courts, regulators, or law-enforcement agencies, where required or permitted by law.
- Business transfers: a successor business in a merger, sale, or restructuring, subject to applicable law.
Some providers may store or process information outside India. Where this happens, we take reasonable steps to handle it in accordance with applicable law.
6. Third-Party Websites
Our website may link to third-party websites or social media platforms. Nemuva Foods does not control their content or privacy practices. Please review their privacy policies before sharing personal information.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
No method of online transmission or storage is completely secure. If you believe your information has been compromised, please contact us immediately.
8. Data Retention
We keep personal information only for as long as needed to fulfil orders, provide support, resolve disputes, prevent fraud, and meet legal, tax, and accounting obligations.
Information that is no longer required is securely deleted or anonymized.
9. Your Rights
Subject to applicable law, you may ask us to:
- Give you access to the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete information, where legally permitted
- Stop processing that is based on your consent
- Stop promotional messages
You may also raise a complaint about how your information is handled.
Withdrawing consent does not affect earlier processing, and may limit services that depend on that information. We may need to verify your identity before acting on a request, and may retain information where the law requires.
10. Children’s Privacy
Our website is intended for general consumers and is not directed at children. We do not knowingly collect personal information from children where this is not permitted under applicable law.
If you believe a child has shared personal information with us without appropriate authorization, please contact us so that we can take appropriate action.
11. Fraud Awareness
Nemuva Foods will never ask you for an OTP, card or ATM PIN, UPI PIN, or internet banking password.
If someone claiming to represent Nemuva Foods asks for these, do not share them. Please report it to us using the details in Section 13.
12. Changes to This Privacy Policy
Nemuva Foods may update this Privacy Policy to reflect changes in our business, website, or applicable legal requirements.
The revised version will be published on this page with a new “Last Updated” date.
13. Contact Us
For privacy questions, requests, or complaints, please contact us with the subject line “Privacy Request”. We will review your concern and respond in accordance with applicable law.
Nemuva Foods
- Privacy / Grievance Contact:
- Grievance Email: nemuvafoods@gmail.com
- Email: sales@nemuvafoods.com
- Phone: +91 9108769331
- WhatsApp: +91 9353476669
- Website: https://nemuvafoods.com/
Business Address
H/O Arun Shukla, North of Nitibag Colony, Adarsh Vihar Colony, Landmark: Veena Vihar Apartment, P.O. BV College, Jagdeopath, Bailey Road, Patna, Bihar – 800014, India.
Office Hours
- Monday–Saturday: 10:00 AM–7:00 PM
- Sunday: Open
Thank you for trusting Nemuva Foods.
