Business Name: Nemuva Foods
Website: https://nemuvafoods.com/shipping-refund-returns/
1. Shipping & Delivery Policy
Nemuva supplies Makhana to customers through phone enquiries, direct interactions, market visits, and other agreed sales arrangements.
Orders are processed after the product quantity, price, payment terms, and delivery arrangements have been confirmed with the customer.
- Delivery timelines depend on product availability, order quantity, delivery location, and transportation arrangements.
- For bulk and wholesale orders, dispatch and delivery timelines will be communicated when the order is confirmed.
- Any applicable transportation or delivery charges will be communicated and agreed upon before the order is finalized.
- Customers are requested to provide accurate delivery details and a reachable contact number.
If a delivery is delayed or an issue arises, please contact Nemuva so that we can check the status and discuss an appropriate resolution.
2. Return & Replacement Policy
For food safety and hygiene reasons, returns and exchanges are generally not accepted for Makhana products delivered in good condition and in accordance with the confirmed order.
However, this does not affect any rights or remedies available to customers under applicable law, including where a product is defective, damaged, expired, incorrect, or does not conform to the confirmed order.
If you discover a product issue, please contact Nemuva within 24 hrs.
To help us review your concern, please provide:
- Your order details or order reference
- Photographs of the product and packaging, where applicable
- A description of the issue
We will review the concern and, depending on the circumstances, may arrange a replacement, refund, or another appropriate resolution in accordance with applicable law.
Customers are encouraged to retain the original packaging until the issue has been reviewed.
3. Refund Policy
Refunds will be considered where appropriate, including cases involving an eligible product issue, an agreed order cancellation, or another circumstance requiring a refund under applicable law.
Where a refund is approved, Nemuva will communicate the refund amount, payment method, and expected processing timeline to the customer.
Nemuva will process the refund within the applicable timeframe required by law or communicated to the customer. The time taken for the refund to appear in the customer’s account may vary depending on the payment provider, bank, or payment method.
For payments made directly to Nemuva, the refund will be arranged through an appropriate mutually agreed method, subject to applicable law.
For refund-related queries, please contact sales@nemuvafoods.com or nemuvafoods@gmail.com.
4. Order Cancellation Policy
Customers who wish to cancel an order should contact Nemuva as early as possible.
- Cancellation requests received before dispatch or delivery may be considered based on the order status and the agreed terms, subject to applicable law.
- For bulk or wholesale orders, cancellation arrangements may depend on product procurement, packaging, transportation, and other commitments agreed upon before the order is finalized.
- Any applicable cancellation charges for bulk or customized orders must be disclosed and agreed upon in advance, subject to applicable law.
- If an order has already been delivered, requests relating to product quality, damage, expired products, or incorrect items will be reviewed under this policy and applicable law.
If a cancellation is approved and a refund is applicable, the eligible amount will be processed according to the Refund Policy.
For cancellation requests, please contact us at +91 9108769331 or on WhatsApp at +91 9353476669.
5. Bulk & Wholesale Orders
For bulk and wholesale Makhana orders, customers are encouraged to confirm the following before finalizing an order:
- Product specifications and quantity
- Product price and applicable taxes
- Transportation or delivery charges
- Payment terms
- Expected dispatch and delivery timelines
- Any applicable cancellation terms
Any special commercial terms agreed between Nemuva and the customer should be recorded in writing to avoid misunderstandings.
All bulk and wholesale arrangements remain subject to applicable law.
For wholesale enquiries, please contact sales@nemuvafoods.com or call +91 9108769331.
6. Grievance Redressal
Nemuva is committed to reviewing customer concerns fairly and addressing complaints in accordance with applicable law.
For complaints relating to orders, delivery, product quality, cancellations, or refunds, customers may contact us using the details below.
Grievance Email: nemuvafoods@gmail.com
Customer Support Email: sales@nemuvafoods.com
Phone: +91 9108769331
WhatsApp: +91 9353476669
Please include your order details, contact information, and a clear description of the complaint.
Where applicable, Nemuva will acknowledge and address grievances within the timelines prescribed by law. We will review the concern, communicate the status, and work towards an appropriate resolution.
7. Contact Us
For questions regarding orders, delivery, returns, replacements, or refunds, please contact Nemuva Foods.
Business Name: Nemuva Foods
Email: sales@nemuvafoods.com
Grievance Email: nemuvafoods@gmail.com
Phone: +91 9108769331
WhatsApp: +91 9353476669
Business Address:
H/O Arun Shukla,
North to Nitibag Colony, Adarsh Vihar Colony,
Landmark: Veena Vihar Apartment,
P.O. BV College, Jagdeopath, Bailey Road,
Patna, Bihar – 800014, India.
Office Hours:
- Monday–Friday: 10:00 AM–7:00 PM
- Saturday: 10:00 AM–7:00 PM
- Sunday: Closed
When contacting us about an order or complaint, please provide your order details, contact information, and a description of your concern so that our team can assist you efficiently.
Last Updated: 9 October 2026
Nemuva may update this policy from time to time. Any updates will be published on this page and will remain subject to applicable law. Nothing in this policy excludes or limits any rights or remedies available to customers under applicable law.
